Description

Discover how exceptional customer service can become a powerful business strategy that leverages genuine relationships to create long-term competitive advantage as your business grows.

What You’ll Learn:

• Relationship Capital: What it really means to build meaningful, trust-based relationships that drive loyalty and referrals.
• Service as Strategy: How strong customer service values differentiate your brand in crowded markets.
• Brand Reputation: Why great service creates lasting impressions and helps build a brand people genuinely want to do business with.
• Scaling Connection: Practical ways to maintain high-touch service and authentic relationships as your company grows.
• Long-Term Advantage: How customer experience and relationship-building translate into sustainable business success.

Who Should Attend:
Business owners, leaders, managers, and professionals who want to strengthen customer relationships, elevate their brand experience, and use service excellence as a strategic growth driver.

Moderator:

Dr. Cathy Subber, Owner | Advanced Health of Naperville

Panelists:

Alex Anderson, Owner | Oswald's Pharmacy

Jenna Mandolini, Director of Sales& Marketing | CityGate Hospitality

Katie Mayers, Sales & Event Manager | Morton's The Steakhouse

By registering for this event, attendees acknowledge that all registrations are non-refundable. Attendance also grants the Naperville Area Chamber of Commerce permission to use photos or video captured at the event for marketing and promotional purposes. Event details are subject to change.