Position: Patron Services and Community Engagement Coordinator
Reports to: Director of Strategic Operations and Engagement
Hours: Part-time, 20 hours per week
Pay rate: $19-21 per hour
Location: Flexible, remote work with some on-site responsibilities. DuPage County preferred.

Overview:
The Patron Services and Community Engagement Coordinator is responsible for managing the day-to-day office functions, providing exceptional customer support to our patrons and community partners. This role includes administrative and event support tasks, and other duties as assigned. On-site responsibilities include concert-day support and in-person community engagement as needed.

Key Responsibilities:

• Patron and Office Coordination:

  • Manage and respond to DuPage Symphony Orchestra’s incoming messages, including the box office phone, written correspondence, and email communications.

  • Check the P.O. box in Naperville twice per week during post office hours.

  • Manage general office functions, including (but not limited to) communicating with patrons and board directors, maintaining files/documentation, ordering office supplies, responding to patron requests, providing personalized customer service to patrons, etc.

  • Update database with revenue and registrations for fundraising events, annual dinner, donor receptions and other events. 

  • File and maintain organizational documentation, including compliance documents.

  • Prepare and make check deposits at the bank, process credit cards, and send documentation to bookkeeper.

• Community Engagement:

  • Develop relationships with patrons, donors, and corporate partners, and attend concerts to further develop relationships.

  • Respond to patron and community comments on social media.

  • Manage ticket sales processes, including setting up ticketing platforms and maintaining sales data. 

  • Handle distribution of complimentary tickets such as those donated/offered to local schools and other non-profits and community organizations. Track redemption data and other conversion metrics.

  • Help identify and research potential recipients of such complimentary ticket offers consistent with our educational and community outreach goals.

  • Update and maintain donor and subscriber databases.

  • Ensure individuals and corporate partners receive all benefits that correspond to their giving level, communicating with sponsors to request their image/logo by print and digital deadlines.

  • Follow up with subscribers to ensure full education on subscriber benefits via phone and e-mail.

  • In tandem with the Director of Strategic Operations and Engagement and internal board committees, reach out to local organizations to develop relationships and create win/win partnership opportunities for marketing, development, and patron engagement.

  • Monitor outreach performance throughout the year and adjust accordingly using analytics tools; update Director of Strategic Operations and Engagement and the Board of Directors monthly.

• Other related duties as assigned.

Qualifications:

• Associate’s degree required; Bachelor’s degree in Arts Administration, Marketing, Communications, Business Administration, or a related field preferred. Equivalent experience will also be considered.

• 2+ years of administrative or project management experience.

• 2+ years in customer service and/or community engagement roles.

• Excellent written communication skills and phone etiquette with a customer-focused approach.

• Strong organizational, communication, and interpersonal skills, with the ability to manage multiple tasks and projects simultaneously.

• Ability to analyze data and use analytics tools to monitor performance.

• Experience with database management and cloud-based office software (AudienceView, Google Workspace, Constant Contact, Dropbox, CRMs).

• Ability to work independently and as part of a team.

• Ability to build and maintain positive relationships with patrons, donors, and community partners.

Other Requirements:

• Must have reliable transportation to check the P.O. box in Naperville and to attend events.

• Flexibility to work evenings and weekends as needed for concerts and events.

To apply, please send your cover letter and resume to info@dupagesymphony.org.