YPN Professional Development Series - Humanizing Customer Service in a Technology World

Thursday, May 14, 2020 (8:00 AM - 9:00 AM) (CDT)

Description



Presented by Holly O'Donnell of Slone Solutions, LLC 

Humanizing Customer Service in a Technology World

Technology and customer service do not always go hand in hand. In truth, when mixed, customer service can go very, very wrong. On-line shopping, online chats, application use. It’s not about the user-experience, but creating awareness and bridging an emotional element to provide exceptional client engagement.

  • Build awareness to deviate from process
  • Discover the emotional element in customer service
  • Enhance the client experience and build brand loyalty

A link to join will be sent 30 minutes prior to the meeting time. If you have any issues, please email lewing@naperville.net


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Address
55 South Main Street #359
Naperville, IL 60540 United States
Naperville Area Chamber of Commerce
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Young Professionals of the Naperville Chamber
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