Description

Presented by Holly O'Donnell of Slone Solutions, LLC 

Humanizing Customer Service in a Technology World

Technology and customer service do not always go hand in hand. In truth, when mixed, customer service can go very, very wrong. On-line shopping, online chats, application use. It’s not about the user-experience, but creating awareness and bridging an emotional element to provide exceptional client engagement.

• Build awareness to deviate from process
• Discover the emotional element in customer service
• Enhance the client experience and build brand loyalty

A link to join will be sent 30 minutes prior to the meeting time. If you have any issues, please email lewing@naperville.net

SPONSORS: