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Spring Chamber Luncheon | Service as Strategy: How Relationships Drive Growth

April 22, 2026 11:00 AM - 1:00 PM (CDT)

Description

Discover how exceptional customer service can become a powerful business strategy that leverages genuine relationships to create long-term competitive advantage as your business grows.

What You’ll Learn:

  • Relationship Capital: What it really means to build meaningful, trust-based relationships that drive loyalty and referrals.
  • Service as Strategy: How strong customer service values differentiate your brand in crowded markets.
  • Brand Reputation: Why great service creates lasting impressions and helps build a brand people genuinely want to do business with.
  • Scaling Connection: Practical ways to maintain high-touch service and authentic relationships as your company grows.
  • Long-Term Advantage: How customer experience and relationship-building translate into sustainable business success.

Who Should Attend:
Business owners, leaders, managers, and professionals who want to strengthen customer relationships, elevate their brand experience, and use service excellence as a strategic growth driver.

Moderator:

Dr. Cathy Subber, Owner | Advanced Health of Naperville

Panelists:

Alex Anderson, Owner | Oswald's Pharmacy

Jenna Mandolini, Director of Sales& Marketing | CityGate Hospitality

Katie Mayers, Sales & Event Manager | Morton's The Steakhouse

By registering for this event, attendees acknowledge that all registrations are non-refundable. Attendance also grants the Naperville Area Chamber of Commerce permission to use photos or video captured at the event for marketing and promotional purposes. Event details are subject to change.

Time

11 a.m. - 11:30 a.m. - Networking and Registration 
11:30 a.m. - 12 p.m. - Networking activity 
12 - 12:15 p.m. - Introductions and welcome 
12:15 - 12:45 p.m. - Panel conversation 
12:45 - 1 p.m. - Q and A 
1 p.m. - Event concludes

Pricing

Chamber Member Pricing: $65

Community Member Pricing: $80

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Contact Information

Naperville Area Chamber of Commerce
Name: Naperville Area Chamber of Commerce Events Team
Email: events@naperville.net
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