COVID-19 update: Your health is our priority

In recent weeks, we have seen a heightened level of concern related to the spread of novel coronavirus (COVID-19). We recognize that this may be an unsettling time and want to provide an update on the actions BMO is taking to safeguard the health and well-being of our customers, our employees and their families.
Due to an increase in COVID-19 related inquiries, you may experience longer wait times when you call our Contact Center.
We appreciate your patience and have created an  to answer some commonly asked questions. You can also bank securely anytime using .

If you’re impacted

To help alleviate some of the financial pressures our clients may be facing, BMO has introduced a financial relief program for those impacted by COVID-19. The financial relief program is tailored to each individual’s circumstances and needs and could include: deferral of payments on mortgages, deferral of payments on loans and credit cards and fee waivers on loans, credits cards and deposit accounts. The program also includes accommodations for BMO Small Business and Business Banking clients. Please contact us at  to speak with a BMO representative.

Finding your Nearest Branch

To help limit the spread of COVID-19 and protect the health and safety of customers, team members, and the communities where the bank operates, BMO will temporarily close lobby access at select branches. Most Drive-up service will continue to be available. These changes will take effect March 18, and will be in place until further notice.
In the event of a branch closure, customers can find the closest open branch by visiting the . The branch locator will have updated information on whether a branch is open or closed. Open branches and drive-ups will operate on a reduced schedule.

Customer Q&A: COVID-19

1) What is BMO doing about COVID-19 for staff and customers?

Our priority is the safety and well-being of our employees and customers. We continue to work closely with relevant public health authorities to monitor the situation regarding COVID-19. Our branches and offices have incorporated added precautionary measures including enhanced cleaning protocols. We will continue to follow the guidance of public health authorities to make informed decisions.

2) Where can I find information to address questions about travel I’ve booked through BMO Harris Rewards?

If you have booked travel through BMO Harris Rewards and want to make a change to your travel plans, please call: 1-800-610-8987 (Hours: 8 a.m. – 8 p.m. Central, seven (7) days a week, excluding federal holidays).

Please note call volumes are higher than normal and we apologize for any delays. The travel team is prioritizing customers who are travelling in next 24-72 hours. If you are travelling later than 72 hours, please consider calling back at a later time.

3) What can I do if my business or personal finances are impacted?

There is a relief program now available for BMO customers who have been affected by COVID-19 and are facing financial challenges. Please .

4) Are the branches clean?

For your safety, we have increased the intensity of cleaning across our branches, are in the process of providing additional hand sanitizer and are executing on best practices recommended by relevant public health authorities.

5) What happens if my branch has to close?

In the event of a branch closure, a notice will be posted on the branch door. To find the next closest location, simply visit . Our branch locator will also have updated information on whether your branch is open or closed.

6) I don’t want to go into the branch, what can I do?

You can do most of your banking anytime, anywhere using BMO Digital Banking. If you are not yet using BMO’s digital services, you can find support here for getting started today.

  • Check a balance

  • Transfer funds between accounts

  • Pay a bill

  • Manage your credit cards all in one place

  • Deposit a check using the mobile app

7) How can I stay up-to-date on what’s happening?

As we look forward, we’ll continue to monitor developments in this global health situation and make updates to this page. We remain confident in the actions we’ve already taken, and our plans to safeguard the health of our customers and the BMO team.

For further BMO updates on COVID-19 you can always check back here at  or visit the .

Digital banking with confidence:

You can do most of your banking anytime, anywhere using BMO Digital Banking. If you are not yet using BMO’s digital services, you can find support for getting started today .
  • Check a balance

  • Transfer funds between accounts

  • Pay a bill

  • Manage your credit cards all in one place

  • Deposit a check using the mobile app

Staying Connected

For further BMO updates on COVID-19 you can always check back here at  or visit the .
Thank you for your continued trust in BMO.
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