Title of the position:

Team Member

Reporting:

General Manager/Assistant Manager/Shift Leader

Job Type:

Hourly/Full or Part-Time

Position Overview:

Be creative, have fun, and satisfy customers while optimizing restaurant sales and cash flow by implementing store plans and ensuring adherence to quality, cleanliness, and customer service standards.

Job Responsibilities:

• Greeting guests in a friendly manner and taking orders accurately and repeating all orders to the guest.
• Crafting and preparing certain food and beverage items to spec and customer satisfaction.
• This position requires knowledge of the menu items, their preparation, and their ingredients.
• Responsible for delivering orders to the guest and is responsible for accurate cash control.
• Responsible for cleanliness and sanitation in the kitchen, dining room, rest rooms or public facing areas.
• All orders must be verified for correctness and completion in a timely manner.
• The team member must follow all checklists and keep the store stocked and ready for the next shift.

Job Specifications:

• People with a desire to satisfy guests. Prior experience in a guest service type role or position a plus.
• 16 years of age or older.
• Ability to be self‐reliant while executing assigned duties from management staff.
• Able to speak, read, and write effectively. Excellent oral communication skills to effectively

communicate with management, corporate staff, restaurant employees, and customers.

• Must adhere to Gong cha uniform and grooming policies and standards.
• Able to stand and walk for 95% ‐ 100% of shift
• Able to lift and carry a maximum of 50 pounds
• Able to work flexible hours
• Ability to travel to assigned restaurant location and execute in your position.
• Have fun and be a GREAT TEAMMATE!