• Develop, Manage, Lead, and Collaborate with direct reports 

• Provide top-tier customer service to our valued members 

• Initiate and champion member-centric brand management and visibility 

 
You’ll have success here if you value clear processes and feel qualified to do the following things: 

• Develop and execute the Membership Growth and Retention Strategy, aligning with our overall goals 

• Drive Membership Engagement and ensure complete member satisfaction, including outreach and support for at-risk members 

• Lead member services and serve as the primary point of contact for member assistance and guidance 

• Oversee the strategy of the Business Community Resource Guide (BCRG) 

• Create and implement a strategic marketing direction to promote initiatives 

• Continue to champion member-centric brand management and visibility 

• Deliver data-driven analysis and accurate reporting to stakeholders 

Office Hours & Location:  

       Monday to Thursday, 8 am - 5 pm, and Friday, 8 am - Noon. 

       55 S. Main Street Suite 375 Naperville, IL 60540 

Work Arrangement:  

This is a hybrid position, combining in-office and remote work, with occasional early-morning and after-hours commitments. The role requires availability for ad-hoc in-person and virtual meetings with staff, the Board of Directors, and potential/existing members. You should also have the ability to drive to various locations, as there may be some light in-region travel involved in visiting our members. 

Event Attendance:  

You will be required to attend and at times staff in-person events as needed.   

Benefits:   

• $50/month phone reimbursement 

• $50/month internet reimbursement 

• Mileage reimbursement: Paid at the federal rate from NACC Office to locations traveled for work. 

• Dental and Vision: Available immediately at cost. 

• Health Insurance: Available the month following 60 days of employment. 

• Open PTO: Available the month following 60 days of employment. 

• Simple IRA Match: 1-3% depending on the year (Eligible in the month following 90 days of employment). 

• Professional Development Opportunities 

NACC operates on the EOS system, emphasizing the importance of having the right people in the right seats. If you believe you're the right candidate for this newly created seat, please share your qualifications by sending your resume and cover letter to jobs@naperville.net. 

The Naperville Area Chamber of Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.