BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P1H REFRESH-INTERVAL:P1H CALSCALE:GREGORIAN BEGIN:VTIMEZONE TZID:America/Chicago BEGIN:DAYLIGHT RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU DTSTART:20070101T000000 TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:Central Daylight Time END:DAYLIGHT BEGIN:STANDARD RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU DTSTART:20070101T000000 TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:Central Standard Time END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Chicago:20200514T080000 DTEND;TZID=America/Chicago:20200514T090000 X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:YPN Professional Development Series - Humanizing Customer Service in a Technology World DESCRIPTION:Presented by Holly O'Donnell of Slone Solutions\, LLC Humanizing Customer Service in a Technology WorldTechnology and customer service do not always go hand in hand. In truth\, when mixed\, customer service can go very\, very wrong. On-line shopping\, online chats\, application use. It's not about the user-experience\, but creating awareness and bridging an emotional element to provide exceptional client engagement.Build awareness to deviate from processDiscover the emotional element in customer serviceEnhance the client experience and build brand loyaltyA link to join will be sent 30 minutes prior to the meeting time. If you have any issues\, please email lewing@naperville.net\nSPONSORS: X-ALT-DESC;FMTTYPE=text/html:
Presented by Holly O'\;Donnell of Slone Solutions\, LLC \;
Humanizing Customer Service in a Technology World
Technology and customer service do not always go hand in hand. In truth\, when mixed\, customer service can go very\, very wrong. On-line shopping\, online chats\, application use. It&rsquo\;s not about the user-experience\, but creating awareness and bridging an emotional element to provide exceptional client engagement.
A link to join will be sent 30 minutes prior to the meeting time. If you have any issues\, please email lewing@naperville.net
SPONSORS:
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